Returns & Exchanges

Shipping

Free shipping across India. Delivery within 10 to 12 days. For urgent deliveries, WhatsApp us.

Returns

We follow the highest quality control standards and ensure that each product is made with the care and workmanship that our customers expect.

As a policy, we do not offer returns on products delivered in perfect condition as per the order placed.

If you've received an incorrect, damaged, or defective product, please report it to us within 48 hours of delivery. We'll review the issue and do our best to resolve it. The product must be unused, unwashed, and in its original condition with all tags intact.

Please note: Natural slubs, texture variations, and irregularities in linen are NOT considered defects. These are inherent characteristics of 100% pure linen and are a sign of the fabric’s authenticity. Over time, the fabric naturally softens and settles with wear and washing.

Exchanges

Standard sizes (S–XL) can be exchanged within 7 days.
Plus sizes (2XL–9XL) are not eligible for exchange.

To request a size exchange, email us at contact@bhrata.com

Sale

Products purchased under any sale or promotional offer (including Buy 2 Get 1 Free and similar offers) are not eligible for return or exchange.

Refunds

In case of any refunds, the amount should be directly credited into the source account within 6 to 8 days after we've received garment and it's passed all the QC's.

Damaged Items & Cancellations

If your package arrives damaged, please record an unboxing video and contact us immediately. Do not accept the package if the seal is broken or appears tampered with.

Once an order is placed, cancellations are not possible.

Need Assistance?

For product, sizing, or order-related queries, contact us at contact@bhrata.com or via WhatsApp.